Our Support and Commitment
DATASYNC is committed to providing customers with comprehensive support services to ensure smooth operation and customer satisfaction of data center solutions. Our services include the following aspects
Remote Operational Guidance Service
Our technical support team provides 24/7 remote operational guidance services to help clients quickly resolve technical issues. Through phone, email, or online meetings, our experts assist with troubleshooting, optimizing system performance, and offering technical advice to ensure the sustained and efficient operation of equipment and systems.
After-sales Warranty and Guarantee Service
We provide after-sales warranty and guarantee services for all hardware and software products. Whether it’s equipment repairs, parts replacement, or software upgrades, our service team ensures timely and efficient support to minimize business downtime.
Consultation Support Service
Our consultation services cover data center design, deployment, and optimization. Clients can discuss specific requirements with our industry experts, and we provide tailored professional advice and solutions based on their unique needs to maximize data center performance.
Customer Visit Service
We welcome clients to visit DATASYNC headquarters or partner labs for an on-site experience of our R&D processes, technical capabilities, and latest products. This enables clients to gain a deeper understanding of how we support and bring value to their businesses.